Terms and Conditions

Privacy Policy

Super Garage/RWB Canada will keep your personal information private and secure. When you make a purchase from our website, you provide your name, email address, credit card information, address, phone number, and a password. This information is used to process your order(s), to keep you updated on your order(s), and to personalize your shopping experience.

Super Garage/RWB Canada does not collect credit card information for orders with payments processed via PayPal or other third party payment processing services. If a third party payment processor is used, the customer agrees to the terms and conditions of the third party payment processor. Super Garage/RWB Canada follows all requirements of any payment processor used to process any payments.

Our secure servers protect your information, using safeguards such as firewalls and data encryption.

We use “cookies” to keep track of your current shopping session in order to personalize your experience and so that you may retrieve your shopping cart at any time.

If you have any questions or concerns regarding this Privacy Policy, please contact us through email.

 

Refund & Exchange Policy

For all refunds and exchanges, please contact us through email to receive a return merchandise authorization (RMA). You will need to provide us with the order ID number, reason(s) for the refund/exchange, and date of purchase. We will contact you back to resolve the issue. Please do not return any items without our RMA.

  1. We are happy to provide refund/exchange for our customers; however, original shipping costs and return-shipping costs are non-refundable.
  2. All returns must be in the original package and unused.
  3. All returned products are subjected to a 25% restocking fee.
  4. All requests for refunds or exchanges must be made within 20 days of our shipping date.
  5. The customer is responsible for all shipping costs pertaining to the return of unwanted items.
  6. If it is deemed our fault for the delivery of wrong or defective product(s), we will gladly pay for the shipping of the correct product(s). Please notify us of any mistakes immediately.
  7. Some products may not be applicable for return or exchanges due to the high amount of counterfeit products on the market. Please accept our apologies for the inconvenience.
  8. Special ordered items will not be returnable.
  9. We reserve the right to not accept the return of any damaged products.
  10. All cancellations are subject to a 10% cancellation fee.

 

Shipping Policy

All orders shipped to destinations outside of Canada will be picked up by a courier company to bring to the United States every Tuesday at 14:00 PST. The shipment will arrive at Blaine Post Office in Point Roberts, WA, the following day (Wednesday) and then, the tracking number will become active. Most orders placed before 13:30 PST on a Tuesday will be sent out the same day, provided the product ordered is in stock. Orders placed after 13:30 PST on a Tuesday will be sent out the following Tuesday at 14:00 PST.

Most orders shipped to destinations within Canada that are received before 16:30 PM will be shipped the same day using Canada Post, provided the product ordered is in stock. Most orders received after 16:30 PM will be shipped the next business day. Orders that are placed on a Saturday, Sunday, or holiday will not be shipped until the next available business day.

We are NOT able to guarantee when an order will arrive at its destination. We will NOT be responsible for any delays in shipping due to the shipping company’s error(s), including local delivery errors as well as international customs issues. Any shipping or transit time offered to you by Super Garage/RWB Canada or other parties is only an estimate, not a guaranteed time. We encourage our customers to order in a timely fashion to avoid delays caused by shipping or product availability.

If a product requires immediate delivery, please contact us for inventory status prior to placing express shipping orders.

Free shipping ONLY applies to shipping destinations within Canada and the United States. Free shipping does NOT apply to international orders. International shipping will be an additional 5.00 USD.

Free tracking ONLY applies to shipping destinations within the United States and international orders (up until departing the U.S.). Tracking within Canada will be an additional 5.00 USD.

In certain circumstances, the shipping carrier or option can be changed under our discretion.

Super Garage/RWB Canada will NOT be responsible for any duties, taxes, or fees regarding shipping that may or may not be levied by customs from your country.

Super Garage/RWB Canada will NOT be responsible for any damage(s) incurred to item(s) during transit; however, we will ensure that the item(s) will be properly packaged.

All orders are shipped according to the information supplied by the customer. If a package is not delivered due to an error made by the customer in submitted improper shipping information, we will reship the package with the corrected address at the customer’s expense. If a package has been delivered to an incorrect shipping address supplied by the customer, we will NOT be responsible for providing a replacement.